Front Desk Officer

Job Description

• Answer the telephone and take messages or forward calls in a professional manner.
• Schedule and confirm appointments, class enrolments, and calendars.
• Greet customers, clients, and other visitors.
• Check-in visitors and direct or escort them to the concerned department and team member.
• Inform other employees of visitors’ arrivals or cancellations.
• Class management like inform students of class cancellations and other updates.
• Enter customer information into the organization's database according to the destinations.
• Copy, file, and maintain forms or electronic documents.
• Represent and provide the organization’s services and necessary information to customers, clients, and other visitors.
• Duly perform assigned task by the other authorized team member.
• Co-ordinates with counselors and handle basic queries and appointments.

Job Specification

• Presentable and have pleasing personality.
• Fluent in written and spoken English.
• Strong communication skills.
• Computer literate in use of MS Office Packages, Google Suite, E-mail and internet.
• Technical knowledge in areas related to office management and front desk.
• Develop interest and information of the query seeking students.
• Demonstrated ability to be self-directed, creative, and confident to effectively interact and communicate with academia, students, and other stakeholders.
• Strong interpersonal skills, ability to build rapport with external contacts, and dedication to follow up.